In uncertain environments, the leaders who excel are the ones who prioritize their people. One-on-one conversations, active listening,...

Telling a team to "calm down" rarely calms anyone. It often increases anxiety and erodes trust. Effective leaders respond differently. They acknowledge uncertainty, discuss what is known about the situation, focus on what is possible, and reinforce the team's agency and ability to act on what is within their control. The best way to support a team under pressure is to use coaching skills to help employees build their resilience.