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Navigating Conflict

Jennifer L. Smith

Navigating conflict can feel challenging if you are not aware of your and others' preferences. Awareness helps leaders have productive conversations that move towards a resolution, shared understanding, or co-creation of relationship guiding principles.


Being one of approximately 50 Diversity & Inclusion, Human Resources, and Organization Development professionals exploring cultural nuances and style preferences was exciting. One begins with identifying if it is a disagreement or conflict. From there, one can use an approach that aligns with the situation.



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